Overview
Best Review Scraper is a desktop software product that exports publicly available business reviews from supported third-party platforms to CSV files on your computer. This Privacy Policy explains what information is handled by the website, the purchase process, and the software.
The software is designed to run locally. Review exports, CSV files, and links you paste into the app are not uploaded to Best Review Scraper servers.
Information We Collect
We may collect limited information when you interact with the website, purchase a license, download the software, or contact support, including:
- Contact information you choose to provide, such as your name and email address.
- Purchase and license information processed through Gumroad, including your order details and license key status.
- Basic website analytics information, such as page views, traffic source, browser type, approximate location, and device information.
- Support information you send to us, such as screenshots, error messages, license details, or questions.
Information Handled Locally by the Software
The app may process review page URLs, cookies needed by supported sites, exported review data, filters, and CSV output paths on your device. This information is used to perform the export you request and remains on your computer unless you choose to share it.
Trustpilot and Yelp scraping may require cookies to be enabled. You are responsible for managing browser cookies, account sessions, and any third-party platform access rules that apply to your use.
How We Use Information
We use collected information to provide downloads, process purchases, deliver license keys, respond to support requests, improve the website, prevent misuse, and maintain records related to purchases and licensing.
We do not sell personal information. We do not operate customer accounts, cloud dashboards, or hosted review databases for the software.
Third-Party Services
Purchases are processed by Gumroad. Gumroad may collect and process payment, tax, fraud prevention, and buyer information under its own policies. Website analytics may be provided through Google Analytics.
The software interacts with independent third-party platforms, including Google, Trustpilot, and Yelp. Best Review Scraper is not affiliated with, endorsed by, sponsored by, or associated with those platforms.
Data Retention
We keep purchase, license, and support records for as long as needed to provide the product, resolve disputes, comply with legal obligations, and maintain business records. Support emails may be deleted when they are no longer needed.
Your Choices
You may contact us to request access, correction, or deletion of personal information you have provided, subject to legal, security, and transaction record requirements. You can disable or limit cookies and analytics through your browser settings, although some website functions may be affected.
Security
We use reasonable safeguards appropriate for a small software business. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children
Best Review Scraper is not intended for children under 13, and we do not knowingly collect personal information from children.
Contact
For privacy questions, contact contact@bestreviewscraper.com.